Consumer Protection and Financial Services

For consumer protection and financial services issues, we conduct interviews up and down the supply chain and follow key actions of the agencies and Congress to determine whether or not behavior is likely to run afoul of the law or provoke consumer protection policymakers to act.

Recent Consumer Protection and Financial Services Coverage Areas

  • Alliance Data Systems
  • Auto Financing Policy
  • Cheetah Mobile
  • Credit Acceptance Corp
  • DOL Fiduciary Rule
  • For-Profit Education
  • LifeLock
  • Menthol Regulation
  • Mortgage Servicing
  • Multi-level Marketing
  • Online Small Business Lending
  • P2P Lending
  • Payday Lenders
  • Prepaid Cards
  • Recreational Off-Highway Vehicles
  • Rent to Own
  • Signet
  • Snap-on
  • Student Loans
  • Timeshares

Select Article Archive

Payment Processing Industry: Processors Overcharge Merchants by Up to 50 Percent, According to Experts; A Closer Look at Industry Markup, Fee and Margin Inflation Practices

Credit Acceptance: All Eyes on Mass AG Regarding Enforcement of Credit Acceptance and Subprime Auto Industry

Invitation Homes: Tenants Say Rental Homes Poorly Maintained, Violate Habitability Standards and Local Housing Codes, Company Deaf to Concerns

Vantiv: Company Settles $52 Million Lawsuit Alleging Vantiv and Global Payments Mark Up Interchange Fees

Single-Family Rental Industry: Companies Lean on Tenant Chargebacks To Effectively Cut Operating Expenses

Single-Family Rental Industry: Companies Keep Tenant Security Deposits, Pad Move-Out Statements, Turn Former Tenants’ Accounts Over to Debt Collectors

FleetCor: Uber Drivers Complain of Improper Fuel Card Practices; State and Federal Regulatory Risk Paradigm May Shift

FleetCor: A Closer Look at the U.S. MasterCard Portfolio Customer Experience Since Migrating to the Global FleetNet Processing System

Snap-on: Takeaways From Franchisee Interviews and “Bare-Ass-Minimum” Report; End-Customers Not Required To Pay Contractual Obligation; Franchisees Regularly Cover Delinquent Accounts to Maintain Platinum Status

FleetCor: Risk Based Pricing Raises Additional Disclosure Issues and Further Undermines the Fuel Card Value Proposition

Auto Financing: Takeaways From Subprime Auto Financing Conference: Negative Incentives in Dealer-Lender Relationship Drive Problems In Market, Long-Lasting Harms To Consumers

Signet Jewelers: Potential Release of Class Arbitration Documents Could be PR Nightmare for Signet

Timeshares: Takeaways from National Timeshare Owners Association Conference

Mortgage Servicing: Takeaways from Interview with Source at FHA; A Close Look at FHA Certification Process for HUD Auction

The Capitol Forum Interview Series with FTC Commissioner Maureen Ohlhausen