Consumer Protection and Financial Services

For consumer protection and financial services issues, we conduct interviews up and down the supply chain and follow key actions of the agencies and Congress to determine whether or not behavior is likely to run afoul of the law or provoke consumer protection policymakers to act.

Recent Consumer Protection and Financial Services Coverage Areas

  • Alliance Data Systems
  • Auto Financing Policy
  • Cheetah Mobile
  • Credit Acceptance Corp
  • DOL Fiduciary Rule
  • For-Profit Education
  • LifeLock
  • Menthol Regulation
  • Mortgage Servicing
  • Multi-level Marketing
  • Online Small Business Lending
  • P2P Lending
  • Payday Lenders
  • Prepaid Cards
  • Recreational Off-Highway Vehicles
  • Rent to Own
  • Signet
  • Snap-on
  • Student Loans
  • Timeshares

Select Article Archive

SmileDirectClub: Dissatisfied Customers Asked to Sign Release Before Getting Refund; Restrictions on Complaints and Reviews in Release Could Run Afoul of State and Federal Laws

Fannie Mae: Mobile-Home Loan Program Leaves Evictions, Billionaire Profits in Wake

Wells Fargo: Thousands of Tainted Accounts Found as Bank Struggles to Change Culture

Fannie Mae: Taxpayers Back Luxury Apartments Through ‘Green’ Loans

TransDigm: House Oversight Committee Staff Investigating Company Practices Detailed in OIG Report

Wells Fargo: Regulator can Check Next CEO’s “Character” and Must Reject Anyone Unfit, Says Senator Warren in Letter

Wells Fargo: Bank Allowed to Shed Anti-Money Laundering Work, Despite Past Failings

Carvana: Well-Received ABS Securitization Includes Unorthodox Calculation of Expected Deal Proceeds; Gross Profit Calculation Heavily Reliant upon Securities not Offered for Sale as Part of Deal

FleetCor: Company Has Received CID From FTC; Company’s Annual Report Includes New Language on Government Investigations

Teladoc: NCQA Accreditation Up for Recertification; Teladoc Believes it Will be Recertified, But Former Employees Raise Concerns About Practices That Could Hurt Chances for Renewal

Wells Fargo: Bank Faced Extensive Anti-Money Laundering Compliance Issues as Fake Signature Problem Emerged

Wells Fargo: Customers Cheated on Car Insurance May Get Nothing in Confused Payout

Wells Fargo: Senator Warren Says Wells Fargo CEO Must Go in Light of Capitol Forum Report

Wells Fargo: Employees Doctored Signatures, Raising Possibility of Federal Penalties

Payment Processing Industry: Processors Overcharge Merchants by Up to 50 Percent, According to Experts; A Closer Look at Industry Markup, Fee and Margin Inflation Practices

Credit Acceptance: All Eyes on Mass AG Regarding Enforcement of Credit Acceptance and Subprime Auto Industry

Invitation Homes: Tenants Say Rental Homes Poorly Maintained, Violate Habitability Standards and Local Housing Codes, Company Deaf to Concerns

Vantiv: Company Settles $52 Million Lawsuit Alleging Vantiv and Global Payments Mark Up Interchange Fees

Single-Family Rental Industry: Companies Lean on Tenant Chargebacks To Effectively Cut Operating Expenses

Single-Family Rental Industry: Companies Keep Tenant Security Deposits, Pad Move-Out Statements, Turn Former Tenants’ Accounts Over to Debt Collectors

Vantiv: A Closer Look at Company’s Merchant Agreement; Agreement Contains Potentially Illegal Early Termination Provision

FleetCor: Uber Drivers Complain of Improper Fuel Card Practices; State and Federal Regulatory Risk Paradigm May Shift

FleetCor: A Closer Look at the U.S. MasterCard Portfolio Customer Experience Since Migrating to the Global FleetNet Processing System

Snap-on: Takeaways From Franchisee Interviews and “Bare-Ass-Minimum” Report; End-Customers Not Required To Pay Contractual Obligation; Franchisees Regularly Cover Delinquent Accounts to Maintain Platinum Status

FleetCor: Risk Based Pricing Raises Additional Disclosure Issues and Further Undermines the Fuel Card Value Proposition

Auto Financing: Takeaways From Subprime Auto Financing Conference: Negative Incentives in Dealer-Lender Relationship Drive Problems In Market, Long-Lasting Harms To Consumers

Signet Jewelers: Potential Release of Class Arbitration Documents Could be PR Nightmare for Signet

Timeshares: Takeaways from National Timeshare Owners Association Conference

Mortgage Servicing: Takeaways from Interview with Source at FHA; A Close Look at FHA Certification Process for HUD Auction

The Capitol Forum Interview Series with FTC Commissioner Maureen Ohlhausen