Safelite: Company Leverages Third Party Administration Dominance to Steer Claimants to Affiliated Glass Repair Shops, Industry Sources Say

Published on May 01, 2025

Safelite Solutions—a third party administrator that manages auto glass repair claims for most top U.S. insurance companies—incentivizes employees to steer claimants to its affiliated glass repair shops, and has made it increasingly difficult for customers to take their claims to the company’s retail rivals, a Capitol Forum investigation has found.

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